Job role

The role is to ensure that the various business activities of the technical department run smoothly.

The main objective is to ensure that high-quality IT services are delivered to customers smoothly and efficiently, while keeping costs under control.

The second objective is to guarantee the smooth running of the various teams that make up the department by ensuring that staff can carry out their day-to-day work under the best possible conditions.

In that context, you will:

• Ensure the smooth day-to-day running of the department's business activities
• Supervise all the services that make up the technical department
• Support the department's various team leaders where necessary
• Work actively with the sales and pre-sales teams to identify and resolve any sticking points
• Work with team leaders to anticipate short- and long-term staffing needs based on fluctuations in demand for services and business objectives.
• Work with the Human Resources department to define staffing requirements, and participate in the recruitment and selection process.
• Attract, retain and develop the best IT talent, fostering a culture of continuous learning, growth and development.