The System Engineer is responsible for the management and maintenance of IT systems, ensuring that they operate at optimum efficiency. They play an essential role in resolving incidents and are committed to the continuous improvement of IT services. Their objective is to ensure the availability, reliability and performance of systems, thereby helping to maintain the quality of IT services and minimise interruptions that could have an impact on business operations.

Your responsibilities will be:

For the Security part:

• Implement and monitor security measures for the protection of computer systems, networks, and information
• Identify and define system security requirements
• Prepare and document standard operating procedures and protocols
• Configure and troubleshoot security infrastructure devices
• Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
• Write comprehensive reports including assessment-based findings, outcomes, and propositions for further system security enhancement

For the Networking part:

• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS, WLAN, 802.1x authentication)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
• Monitor performance and ensure system availability and reliability
• Monitor system resource utilization, trending, and capacity planning
• Provide Level-2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

As a Senior system engineer, you will be part of the Professional Services department from System Solutions by Trustteam.

Missions carried out by this department covers a wide range of activities like: Project delivery, Consultancy mission, Maintenance contract, Support contract, Managed services.

In that context, you will:

• Build Infrastructure platforms (Storage, Computing, Virtualization, Backup) based on the design provided by the Presales/Architect team
• Realize Migration of existing production environments
• Perform critical maintenance tasks (On-Premise infrastructure, Cloud infrastructure)
• Review and troubleshoot existing infrastructure
• Be an escalation point for the Service desk team in case of complex incident (Support level 2)
• Share your knowledge through hands-on workshop with your colleagues, especially the team in charge of the level 1 support
• Work closely with our Infrastructure architect to give him feedback from past project (lessons learned) and how to improve our design and migration process in the future
• Provide advice on migrations, design processes
• Perform regular technology watch